Return, Exchange & Refund Policy

Effective Date: August 1, 2026
Last Updated: August 1, 2026

At Encourt, we strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund in accordance with this policy.

1. Return Eligibility

All Encourt products are eligible for return, subject to the following conditions:

A return request must be raised within 7 days of delivery.
The product must be:

Unused, unworn, and unwashed.
Free from stains, marks, odours, damage, alterations, or signs of use.
Returned with all original tags and labels attached.
Returned in its original packaging wherever possible. If unavailable, suitable secure packaging must be used.

All returned products are subject to Encourt's quality inspection.
Returns that do not meet the above conditions may be rejected.

2. Return Options

Customers may return eligible products through either of the following options:

Self-Shipping, or
Encourt-Arranged Pickup (available only for serviceable QC reverse pickup pincodes).

If Encourt-Arranged Pickup is unavailable or expires, the customer may still complete the return through Self-Shipping in accordance with this policy.

A. Self-Shipping

Customers may self-ship the product to Encourt using India Post.

Timeline

The product must be dispatched within 7 days of delivery.

Customer Responsibilities

The customer must:

Securely pack the product.
Ship it to the return address provided by Encourt using India Post.
Share the courier tracking number (AWB).
Share the shipping receipt or proof of shipping charges.

Shipping Reimbursement

Encourt will reimburse the actual shipping cost up to ₹100.
Any amount above ₹100 will be borne by the customer.
Shipping reimbursement will be processed only after the returned product is received and successfully passes quality inspection.

B. Encourt-Arranged Pickup

i. Serviceable Pincode

If your delivery pincode is serviceable for Quality Check (QC) Reverse Shipment, Encourt will arrange a return pickup at no additional cost.

Pickup availability and further instructions will be communicated via WhatsApp, phone call, or email.

Timeline

Once the return request is approved, the securely packed and labelled parcel must be made available for pickup within 3 days.

Customer Responsibilities

The customer must:

Securely pack the product.
Seal the parcel properly.
Attach the return label (printed or handwritten, provided all details are clearly legible).
Keep the parcel ready before the scheduled pickup.
Record a video while packing the parcel for future reference.

Pickup Conditions

The courier partner is responsible only for collecting the parcel.
The courier partner will not pack, seal, or label the parcel.
A maximum of two pickup attempts will be made.

If the parcel is not made available for pickup within 3 days of return approval, or both pickup attempts are unsuccessful:

The Encourt-arranged pickup request will automatically expire.
The pickup window cannot be extended.
The customer may still complete the return through Self-Shipping.
The product must be dispatched within 7 days from the date the return request was approved.

ii. Non-Serviceable Pincode

If the delivery pincode is not serviceable for QC Reverse Shipment, Encourt will notify the customer via WhatsApp, phone call, or email, generally within 24 hours of the return request.

In such cases, the customer may complete the return through Self-Shipping. The Self-Shipping timeline, process and reimbursement terms specified above shall apply.

3. Refund Processing

Pickup or dispatch of a returned product does not constitute approval of the refund.
Refunds are processed only after the returned product is received and successfully passes Encourt's quality inspection.
Approved refunds will be initiated within 48 hours of successful quality inspection.
The time taken for the refund to reflect depends on the respective payment provider or bank.
If the returned product fails quality inspection, the return may be rejected and no refund will be issued.

4. Refunds for Prepaid Orders

For eligible prepaid returns:

The refundable product value will be credited to the original payment method used for the purchase.
Shipping charges paid during checkout are non-refundable.
Self-shipping reimbursement, where applicable, will be processed separately in accordance with this policy.

5. Refunds for Cash on Delivery (COD) Orders

For eligible COD returns:

The refundable product value will be issued as Encourt Store Credit.
Store Credit can be redeemed by logging in with the same email address used while placing the order.
If no email address was provided during checkout, a discount coupon will be sent to the registered mobile number via WhatsApp or SMS.

Please note:

COD charges are non-refundable.
Shipping charges are non-refundable.
Only the eligible product value will be refunded.

6. Exchange Policy

Exchanges are available for eligible products, subject to stock availability.

To request an exchange, please contact Encourt with:

Order Number
Product Name
Required Size and/or Colour

Exchange Conditions

One free size or colour exchange is permitted per order.
A second exchange from the same order will incur an exchange fee of ₹100.
The product must be unused, unworn, unwashed, and returned with all original tags attached.
Every exchange is subject to quality inspection.
Exchanges are subject to stock availability.
If the requested size or colour is unavailable, Encourt may offer Store Credit or an alternative product, as applicable.
The replacement product will be dispatched only after the original product is received and successfully passes quality inspection.

7. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Encourt within 48 hours of delivery.

Please provide:

Order Number.
Clear photographs of the product.
Clear photographs or videos showing the issue.
Any additional information requested by our support team.

Important

If the outer package is tampered with or not properly sealed, please refuse delivery.

Orders accepted with tampered or unsealed packaging may not be eligible for claims later, as the contents may have been compromised during transit.

Where the issue is verified as:

Manufacturing defect.
Transit damage.
Wrong product shipped.
Incorrect item shipped.

Encourt will arrange the return at no additional cost and provide an appropriate replacement or refund, as applicable.

8. Unboxing Video

We strongly recommend recording a continuous unboxing video while opening your parcel.

An unboxing video helps us investigate claims involving:

Missing items.
Incorrect products.
Damaged products.
Package tampering.

Encourt may request the unboxing video and any other supporting evidence while investigating such claims.

9. Quality Inspection

All returned products undergo a quality inspection after reaching Encourt.

The inspection may include checking for:

Signs of wear or use.
Washing or detergent marks.
Sweat or other odours.
Stains or marks.
Damage.
Alterations.
Missing or detached tags.
Missing packaging or accessories.
Any indication that the product is not in its original unused condition.

If a product fails quality inspection, Encourt reserves the right to reject the return or exchange.

Rejected products may be shipped back to the customer at the customer's expense.

10. Return Packaging

Customers are responsible for securely packing products before self-shipping or courier pickup.

Products should be adequately protected against damage, moisture and contamination during transit.

Encourt is not responsible for damage caused due to inadequate packaging by the customer.

11. How to Initiate a Return or Exchange

To request a return or exchange, contact us through:

Email: playencourt@gmail.com

Phone / WhatsApp: +91 96676 30601

Please provide:

Order Number.
Product(s) to be returned or exchanged.
Reason for the request.

Once approved, our team will provide the applicable return instructions and, where applicable, the return label.

12. Exclusions

Returns are not applicable for:

Buy 1 Get 1 offers.
Buy X Get Y promotions.
Products received free under any promotional offer.
Products purchased during promotions specifically marked as Non-Returnable at checkout.
Products purchased using a ‘NO RETURN’ coupon.