Contact Us
Please use the form below. You can also call customer service on +91 - 96676-30601.
Please use the form below. You can also call customer service on +91 - 96676-30601.
Effective Date: April 1, 2026
Last Updated: April 1, 2026
Welcome to EnCourt. These Terms & Conditions govern your use of our website and your purchase of products from us. By visiting encourt.in or placing an order, you agree to be bound by these terms. Please read them carefully.
Throughout this document, the terms “we”, “us”, and “our” refer to Route91 Labs LLP, operating under the brand name EnCourt.
EnCourt is a brand operated by Route91 Labs LLP, a Limited Liability Partnership registered under Indian law.
Registered Address: E-154, Greater Kailash - II, New Delhi – 110048
Email: support@encourt.co
Phone: +91 96676 30601
You must be at least 18 years of age to make a purchase on this website. If you are under 18, you may use the site only under the supervision of a parent or guardian.
By using this website, you confirm that you are using it for lawful purposes only and in a manner that does not infringe the rights of others.
We reserve the right to restrict or terminate access to our website at our discretion, without notice, if we believe these terms are being violated.
EnCourt is not responsible for any loss or damage arising from your inability to access the website due to technical issues, maintenance, or circumstances beyond our control.
The headings used in this document are for convenience only and do not limit or affect these terms in any way.
You may be required to create an account to place orders or access certain features.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Please notify us immediately at support@encourt.co if you suspect unauthorized use of your account.
We reserve the right to suspend or delete accounts that violate these terms or that appear to be fraudulent or inactive.
We make every effort to ensure the information on our website — including product descriptions, pricing, availability, and imagery — is accurate and up to date. However:
The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for purchase decisions.
This site may contain historical information that is no longer current. We reserve the right to modify the contents of this site at any time without prior notice.
You agree that it is your responsibility to check this site periodically for changes.
All products listed on the website are subject to availability. We reserve the right to limit quantities or discontinue any product at any time.
Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to modify prices at any time without notice. The price confirmed at checkout is the applicable price for that order.
We do not warrant that product quality will meet every individual’s expectations.
We make every effort to accurately display the colours and appearance of our products. However, slight variations may occur due to:
Device differences — Colours may appear differently across phones, laptops, and tablets.
Lighting variations — Studio lighting used in product photography may differ from natural or indoor lighting conditions.
By purchasing from EnCourt, you acknowledge that minor colour variations are possible and do not constitute a product defect. We believe most products will look even better in person.
Placing an item in your cart does not guarantee availability or price. An order is confirmed only upon receipt of an order confirmation email from us.
We accept payments through the methods listed at checkout. All transactions are processed through secure, third-party payment gateways. EnCourt does not store your card or payment details on its servers.
In the event of a payment failure, please retry or contact your bank before reaching out to us.
We reserve the right to cancel any order that appears fraudulent, involves a pricing error due to a technical fault, or cannot be fulfilled for operational reasons. A full refund will be issued in such cases.
We may, at our discretion, limit or cancel quantities purchased per account, address, or payment method, including orders that appear to be placed by resellers or distributors.
Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping. We reserve the right to correct any such errors and to cancel orders placed on the basis of incorrect information, at any time without prior notice — including after an order has been submitted. We are under no obligation to update information unless required by law.
EnCourt offers free shipping on all orders across India, with no minimum order value.
Estimated delivery timelines will be communicated at checkout and via your order confirmation. These are estimates and not guaranteed delivery dates.
Timelines may vary based on your location, courier operations, and factors beyond our control including public holidays, weather events, or logistics disruptions.
Tracking information will be shared with you via email/SMS once your order is dispatched.
We accept return or exchange requests raised within 7 days of the date of delivery.
Products must be unused, unwashed, and returned in their original packaging with all tags intact.
We do not accept returns on items showing signs of use, wash, or post-delivery damage.
Refunds, where applicable, will be processed to the original payment method within 5–7 business days of the returned item being received and quality-checked.
For full procedures, please refer to our Returns & Exchanges Policy and Refund Policy.
In addition to the general conditions above, you are prohibited from using this site or its content:
For any unlawful purpose or to solicit others to participate in unlawful acts
To violate any applicable Indian or international law or regulation
To infringe upon the intellectual property rights of EnCourt or any third party
To harass, abuse, defame, or discriminate against any individual or group
To submit false or misleading information
To upload or transmit viruses or malicious code of any kind
To collect or misuse the personal information of other users
To spam, phish, scrape, or use automated tools on our website without permission
To interfere with or circumvent the security features of our website
We reserve the right to terminate your access to our website for any violation of the above.
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.
We are not liable for any harm or damages arising from transactions or interactions with third-party websites linked from our platform.
We may provide access to optional third-party tools (such as payment gateways and logistics tracking). These are provided “as is” and EnCourt assumes no liability for their performance or availability.
Please review the relevant third-party policies before engaging with them.
If you submit reviews, photos, feedback, or other content to EnCourt, you grant us a non-exclusive, royalty-free licence to use, publish, and distribute that content for marketing and operational purposes.
We are under no obligation to maintain, compensate for, or respond to any submission.
You are solely responsible for the accuracy and legality of content you submit. Submissions must not violate the rights of any third party.
We reserve the right to remove content that we deem unlawful, offensive, or in violation of these terms.
All content on this website — including the EnCourt name, logo, product images, copy, design, and graphics — is the intellectual property of Route91 Labs LLP and is protected under applicable Indian intellectual property laws.
You may not reproduce, distribute, or commercially use any content from this website without our prior written consent.
Our website and products are provided on an “as is” and “as available” basis, without warranties of any kind — express or implied — including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the website will be uninterrupted, error-free, or free of viruses or harmful components.
We do not guarantee that any results obtained from use of our website or products will be accurate or reliable.
EnCourt’s liability in any claim arising from the use of our products or website shall not exceed the value of the order in question.
We are not liable for any indirect, incidental, punitive, or consequential damages arising from the use of our products or website.
Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.
You agree to indemnify and hold harmless Route91 Labs LLP, its partners, employees, agents, and service providers from any claim, demand, or expense — including legal fees — arising from your breach of these terms or violation of any applicable law.
These terms are effective unless terminated by either party.
You may terminate your relationship with EnCourt at any time by ceasing to use our website and notifying us at support@encourt.co.
We reserve the right to terminate your access to our services at any time, without notice, if we believe you have violated any of these terms. You will remain liable for all amounts due up to the date of termination.
Obligations incurred before termination shall survive the end of this agreement.
If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Returns & Exchanges Policy, and Refund Policy, constitute the entire agreement between you and Route91 Labs LLP regarding your use of our website and purchase of our products. They supersede all prior agreements, communications, or understandings between us.
These Terms & Conditions are governed by and construed in accordance with the laws of India.
Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts in New Delhi, Delhi.
We encourage you to reach out to us first at support@encourt.co — most issues can be resolved quickly and informally.
We may update these Terms & Conditions from time to time. The revised version will always be available on this page with an updated effective date. Continued use of the website after any changes constitutes your acceptance of the new terms. It is your responsibility to review this page periodically.
Route91 Labs LLP
(Operating as EnCourt)
E-154, Greater Kailash - II, New Delhi – 110048
Email: support@encourt.co
Phone: +91 96676 30601